Transform patient care with custom-built CRM solutions. Automate
scheduling, patient data, and support management - all fully HIPAA-
compliant and tailored to your workflow and organization.
Healthcare CRM is software designed to help patients and healthcare organizations streamline patient care by automatically collecting and processing patient data. It could be a website or an app where a patient can fill in their personal data or contact their medical professional.
Keeping track of medical
data, prescriptions, or appointments
Improve the exchange of information between the different medical staff working with the patient
Provide information to clinics on customer engagement with courses or marketing campaigns
Automate customer service processes
The Covid-19 pandemic proved the need for smarter digital care. With our deep expertise, we don’t offer off-the-shelf software. We create custom solutions that improve patient care, engagement and secure sensitive data.
The healthcare CRM market is predicted to grow from USD 63.91bn to USD 145.79bn by 2029.
147bn
69% of enterprise Healthcare decision-makers have or plans to introduce or improve their CRM.
69
The healthcare CRM market is predicted to grow from USD 63.91bn to USD 145.79bn by 2029.
128
Many patients avoid seeking care due to the hassle of working with the healthcare system. Healthcare CRM software solutions to that problem are the following.
CRM software keeps track of patient information and can automatically fill in medical information such as age, weight, etc., automating many administrative tasks.
The software can automatically schedule appointments or provide an online contact center for asking specific questions. A cloud-based CRM may improve patient communication referral management through a well-built patient portal that manages new and existing patients.
Chronic conditions require constant monitoring and support to patients to improve conditions and live a better life. BGO Software is experienced in building digital health applications for remote patient monitoring, support and navigation. Some of our solutions are used by government organizations like NHS in UK.
A CRM can send direct mail, give appointment reminders and enable an easy connection between the medical professional and the patient. Based on the medical history the software can suggest healthcare products or refer patients to specific medical professionals.
Through AI, CRM can detect the symptoms of patients that they input into the system. A CRM system can detect these symptoms through the natural language of a patient and refer patients to the appropriate healthcare professional
Healthcare providers can enhance their work in several ways:
Medical CRM automates much of the administrative hassles for medical professionals, leaving more time for handling patients. Professionals can also better control their schedule and make appointments without leaving gaps in visitations.
Healthcare CRM creates electronic medical records of treatment and tracks previous visitations with a healthcare provider. Medical staff can quickly track the patient records or contact previous healthcare providers through the software.
The software can track patient information and suggest better medication or treatment based on a patient’s medical records.
Apart from improving patient experience, CRM also provides ways for businesses to acquire new patients and retain patients already using the service. Good healthcare CRM systems provide for lower business
costs and better return on investment (ROI).
Healthcare organizations need constant data to determine which systems are operating at full capacity and which health systems need adjustment. CRM software provides comprehensive statistics and business analysis on task management.
CRM can track and improve patient engagement with different products, courses, or programs. Based on the data collected, artificial intelligence (AI) programs can suggest which practices will give better ROI for the business.
An extreme benefit to healthcare providers is the customer selects a CRM solution that can give. The medical software can make automated ad campaigns, recommend annual visits through email, or recommend preventative medicine to potential customers or people who will likely need the service.
A HIPAA-compliant healthcare software may integrate with a project management tool with document management features. Thus, professionals can legally utilize the healthcare organization database to enhance operations and make well-informed decisions, leading to better business process management.
From this viewpoint, technologies employed in constructing custom Healthcare CRM software cluster into front-end, back-end, and database segments. Deployment options include both cloud-based and on-premises solutions. Some commonly used technologies are:
Data Storage
Centralized storage for comprehensive business activity data.
Back-End Services
Including business logic, data processing, and integrations.
User Interface
Enabling request creation and information accessibility.
JavaScript
Angular
React
Vue.js
Kendo UI
HTML5
Twitter Bootstrap
PHP Laravel
PHP Symfony
Python
NodeJS
Microsoft .Net Core
JavaScript
React
Microsoft SQL Server
MySQL
PostgreSQL
MongoDB
Our structured development process ensures the successful delivery
of your custom CRM system:
Consultation
Understand your organization's needs and objectives.
Planning and Design
Create detailed project plans and system architectures.
Development
Build the system utilizing agile methodologies for flexibility & efficiency.
Testing and QA
Ensuring functionality, performance, and security.
Deployment
Implement the system within your operational environment with
minimal disruption.
Training
Provide comprehensive training for your staff to maximize system
adoption.
Support and Maintenance
Offer ongoing technical support and regular updates to keep your system optimized.
15 years of working on digital health products in regulated industries.
A wide variety of successful projects and industry expertise.
An innovation culture shaped by mutual trust, creativity, agility and adaptability.
We are honoured to have gained the trust of government and corporate leaders.
We seamlessly integrate to accelerate your teams, delivering world-class solutions on time and within budget.
We develop solutions that are fully secure
and compliant with the globally established healthcare standards and requirements.
We go the extra mile to communicate and understand business objectives, leading to exceptionally high project success.
All vendors claim they can do the job, so that they get it. BGO actually delivers successful projects, and NPS score is the ultimate proof of that.
We work with businesses worldwide, so get in touch!
Start your project’s success here.
We’ll be in touch within one business day.
Enhance patient engagement
Improve operational efficiency
Increase acquisition retention
Enable informed decisions
Streamline patient data
BGO is trusted by top healthcare startups, Fortune 100 companies
and governments for their
digital health solutions.
A healthcare CRM system is a customer relationship management software designed for healthcare organizations and healthcare providers. It manages patient data, improves patient engagement, and enhances patient relationships.
Patient Data Management: Secure handling of sensitive data like patient records and health data.
Patient Relationship Management: Tools for managing patient relationships and enhancing patient interactions.
Appointment Scheduling: Automated patient appointments and appointment reminders to improve patient communication.
Patient Portals: Access to medical histories, test results, and direct communication with healthcare professionals.
Analytics & Reporting: Acomprehensive overview of patient demographics for informed decision-making.
Integration Capabilities: Seamless connection with healthcare systems, EMR/EHR platforms, and content management systems.
A custom healthcare CRM solution enhances patient management by streamlining patient communications through personalized communication channels like patient portals and appointment reminders.
It allows healthcare professionals to manage patient information effectively, including medical histories and electronic health records (EHRs). This results in improved patient interactions, better patient retention, and higher patient satisfaction, making it a valuable tool for both medical practices and healthcare organizations.
Medical CRM software gives healthcare providers a comprehensive view of patient data, enabling them to provide more personalized and efficient patient care. This helps improve patient outcomes, enhances the overall patient experience, and leads to better patient retention.
Additionally, customizable medical forms and tailored workflows streamline patient management, contributing to higher patient satisfaction and retention.
The CRM solutions include marketing automation tools like online reputation management to increase patient acquisition and retain existing patients.
By improving patient interactions and offering personalized communication channels, the CRM helps healthcare businesses and healthcare marketers attract new patients, including referred patients, and foster long-term relationships. This improves both the patient experience and financial outcomes for the organization.
The healthcare CRM systems are designed to comply with healthcare security regulations, ensuring the protection of sensitive data like critical patient data and electronic health records.
By adhering to standards such as HIPAA, we ensure that healthcare organizations maintain secure and compliant operations. This safeguard provides peace of mind for both patients and healthcare facilities, ensuring that all patient data is handled responsibly.
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Hello!
Did you know that BGO Software is one of the only companies strictly specialising in digital health IT talent and tech leadership?
Our team has over 15 years of experience helping health startups, Fortune 100 enterprises, and governments deliver leading healthcare tech solutions.
If you want to explore your options, would you like to book a free consultation call today?